Refund policy

Clothing, Mugs & Accessories

1. Returns & Exchanges

Every item is created on demand. Unless there's a clear fault, we do not accept returns or exchanges for change of mind or sizing issues. To avoid confusion, please be sure to review size charts and product details carefully before ordering.

If you'd like to request a return or exchange for personal reasons, you’re welcome to reach out—but please note that any shipping costs and logistics are your responsibility.

2. Ordering Cancellations

You have up to 12 hours from placing your order to cancel it—after which it enters production and cancellations may not be accepted. If production has already begun, cancellation requests will be considered but are not guaranteed. We’ll always strive to assist, but please act quickly if you need to cancel.

3. Faulty or Damaged Items

If your order arrives and you notice a fault—such as printing issues or manufacturing defects—please contact us within 28 days supplying a photo and description. If you report the issue within that period, you’ll be eligible for either a replacement or full refund. For reports made after 28 days but within 12 months, we'll offer a replacement only, no refund.

4. Transit Damage

In the rare case your item is visibly damaged in transit (Super sorry about that!), please refuse the delivery, or if you only see damage after opening, notify us within 48 hours. Provide photo evidence and we'll arrange a replacement as quickly as possible.

5. Returned to Sender (Delivery Failures)

If a parcel is returned due to delivery issues (e.g., incomplete address), we'll contact you to arrange reshipment. Please note: additional shipping charges will apply for resending the order.

6. How to Contact Us

For any issues—faults, damage, or returns—please email us at thenetballgiftco@gmail.com  with your order number, a brief description, and photo evidence. We’ll review your request and respond promptly to help resolve the issue.

7. Returning Items 

 If a return is agreed, items must be in original, mint condition — no marks and no wear, just how they arrived. Thankyou